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SAP Certified Associate - Organizational Change Management Sample Questions (Q63-Q68):

NEW QUESTION # 63
Which advice fosters a successful delivery of change communication activities? Note: There are 2 correct answers to this question.

A. Go for a good communication mix.
B. Don't overcommunicate.
C. Focus on digital communication channels.
D. Develop a compelling, comprehensive change story.

Answer: A,D

Explanation:
Effective change communication in SAP projects balances reach and clarity. Option A is correct because a mix of channels (e.g., emails, workshops, videos) ensures broad coverage and suits different preferences.
Option D is correct as a compelling change story articulates the "why" and "what" of the project, fostering buy-in. Option B is incorrect-while overcommunication can overwhelm, the advice to "not overcommunicate" lacks specificity and isn't a proactive strategy. Option C is also incorrect; over-reliance on digital channels may exclude non-digital users and isn't universally effective.
Extract from SAP OCM Concepts: SAP OCM emphasizes a varied communication approach and a strong narrative to drive engagement (SAP OCM Framework).

NEW QUESTION # 64
How would you describe the different dimensions of SAP's organizational change management framework?
Note: There are 3 correct answers to this question.

A. Change realization includes activities to realize the business benefits associated with the cloud implementation.
B. Change communication encompasses activities to provide relevant project information to the different stakeholder groups at the right time.
C. Change effectiveness contains activities that can be applied to evaluate the impact of change management interventions.
D. Change leadership involves activities to enable all management levels to handle the cloud implementation and deal with resistance.
E. Change strategy covers activities to set up change management properly.

Answer: A,D,E

Explanation:
SAP's OCM framework has key dimensions. Option A is correct-change strategy sets the foundation (e.g., planning, scoping). Option B is correct as realization focuses on delivering benefits (e.g., adoption). Option D is correct because leadership equips managers to manage change and resistance. Option C is incomplete- effectiveness evaluates impact but isn't fully defined here. Option E is a tactic, not a dimension; communication supports other dimensions.
Extract from SAP OCM Concepts: SAP OCM includes strategy, realization, and leadership as core dimensions (SAP OCM Framework).

NEW QUESTION # 65
Why is it important to continuously manage user adoption after the go-live of a new cloud solution?Note:
There are 2 correct answers to this question.

A. Because users need to accept and consume new functions and features provided with each release cycle.
B. Because the insights help to identify hurdles or issues hindering sustained user adoption.
C. Because the user's interaction with the cloud solution drives the sizing of the IT infrastructure and the calculation of subscription fees.
D. Because users frequently change their attitude towards the cloud solution which requires continuous management attention.

Answer: A,B

Explanation:
Post-go-live adoption management is critical in SAP cloud projects due to ongoing updates. Option C is correct because cloud solutions (e.g., S/4HANA Cloud) release new features regularly, requiring users to adapt continually. Option D is correct as monitoring adoption identifies barriers (e.g., resistance, skill gaps) for resolution. Option A is incorrect-attitude shifts may occur but aren't the primary focus. Option B is incorrect; infrastructure sizing is a technical concern, not an adoption driver.
Extract from SAP OCM Concepts: SAP Activate's Run phase emphasizes sustaining adoption through feature updates and issue resolution (SAP OCM Framework).

NEW QUESTION # 66
What are typical agenda topics for a change network kick-off meeting? Note: There are 2 correct answers to this question.

A. Input of the subproject managers on challenges and hurdles in their respective area of responsibility
B. Input of the project sponsor on the importance of the project for the company
C. Input of the project manager on experiences with change networks in previous projects
D. Input of the change manager on the change network approach and the change agent role

Answer: B,D

Explanation:
A change network kick-off meeting in SAP OCM launches the change agent network. Option C is correct because the change manager outlines the approach and agent roles, setting expectations. Option D is correct as the sponsor's input underscores the project's strategic value, motivating agents. Option A is incorrect- subproject managers focus on technical areas, not the change network. Option B is also incorrect; past experiences may inform planning but aren't a typical agenda item for agents. The focus is on role clarity and project significance.
"The change network kick-off includes the change manager defining roles and the sponsor reinforcing project importance to align and motivate agents" (SAP Activate, Change Network Setup).

NEW QUESTION # 67
What are risks of skipping the detailed change impact analysis in a cloud project? Note: There are 2 correct answers to this question.

A. Decreasing motivation within the project team
B. Lacking insights for updating the change story
C. Missing information for planning the organizational transition
D. Underestimating the change impacts of the cloud project

Answer: C,D

Explanation:
Skipping the detailed CIA (Explore/Realize phases) in SAP OCM has significant consequences. Option C is correct because underestimating impacts (e.g., process changes, user resistance) leads to inadequate preparation, risking adoption failure. Option D is correct as missing detailed insights (e.g., specific process or role changes) hampers transition planning, leaving gaps in training or communication.
Option A is incorrect-team motivation isn't directly tied to CIA; it's more about leadership and recognition.
Option B is incorrect; the change story relies on high-level insights, not detailed CIA, though it might be refined later. SAP OCM stresses detailed CIA for precise transition management.
"Omitting detailed CIA risks underestimating impacts and missing critical transition planning data, jeopardizing project success" (SAP Activate, OCM Workstream, CIA Importance).

NEW QUESTION # 68
......

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SAP Certified Associate - Organizational Change Management Sample Questions (Q63-Q68):

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